Refund Policy for Ozzi.AI

Effective Date: April 16, 2025

This Refund Policy outlines the terms and conditions for refunds for services provided by HANDZ LTD (“Company”, “We”, “Us”, “Our”) for Ozzi.AI (“Service”). Please read this policy carefully. By subscribing to the Service, You agree to this Refund Policy.

1. Subscription Cancellation

When You cancel a subscription to Ozzi.AI, Your cancellation will take effect at the end of Your current billing period. This means:

• You will not be charged for any subsequent billing periods.
• You will retain full access to the features of Your subscription plan until the end of the current billing period for which You have already paid.

Canceling a subscription primarily stops the automatic renewal of the Service.

2. Refund Eligibility

We understand that circumstances change, and we aim to provide a fair refund process.

• Refund for Last Payment: If You are not satisfied with the Service or wish to request a refund for other reasons, You are eligible for a full refund of Your most recent subscription payment.
• Requesting a Refund: To request a refund, please contact Our support team at [email protected] with Your account details and the reason for Your request.
• Processing Time: Refunds will be processed within a reasonable timeframe, typically 5-10 business days, and will be credited back to the original method of payment.

Please note that this policy applies to Your latest subscription payment. Refunds for payments made prior to the most recent one are generally not provided, except in specific circumstances determined at Our sole discretion.

3. No Pro-rata Refunds for Mid-Period Cancellations

Apart from the provision to refund the last payment as stated above, we do not offer pro-rata refunds for subscriptions canceled mid-billing cycle. If You cancel Your subscription, You will continue to have access to the Service until the end of the billing period You have paid for. The specific provision for a full refund of the last payment is an exception to ensure customer satisfaction.

4. Changes to this Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on Our website. We will notify You of any material changes via email or a notice on Our Service. Your continued use of the Service after any such changes constitutes Your acceptance of the new Refund Policy.

5. Contact Information

If You have any questions about this Refund Policy, please contact Us:

• Email: [email protected]